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Jobs at ThinkGeek

Multi-channel Operations and Logistics Manager

Location: Fairfax, VA

Department: Business Operations & Logistics

Type: Full Time

Min. Experience: Manager/Supervisor

HOW YOU’LL DESCRIBE THIS ROLE

Working with general supervision, the Multichannel Operations and Logistics Manager is responsible for leading the operations, logistics and sales support team. Maintains process, communications, and data required for efficient supply chain operations.  As new product is our life-blood, the associate in the role will have a direct impact on the organizations growth engine.  Through effective process and freight management, the role will increase the overall financial efficiency by utilizing strong relationships with operations, marketing, product management, sales, and technology. The associate interacts with his or her director occasionally during the week, to receive guidance and feedback. Many non-routine activities will require a director’s advance approval.

HOW YOU WILL MAKE A DIFFERENCE

  • Serves as the primary communications gateway between external distribution centers and ThinkGeek and GameStop internal teams
  • Responsible for the operational monitoring and reporting of inbound shipping operations
  • Effective order and freight management to ensure on-time and cost effective delivery of product
  • Creation of inbound volume and thru-put forecasts
  • Supports ThinkGeek’s multi-channel strategy through operational management of open inventory purchase orders and drop ship operations
  • Provides timely and accurate reporting to the Marketing, Merchandising, and Wholesale teams around product arrival and availability
  • Manages creation, distribution, and training of vendor routing guides
  • Provides support to the outbound shipping operations team through performance monitoring of logistics centers
  • Monitors outbound freight expense and works with merchant and operations teams to optimize
  • Manages the inventory transfer process to support inter-warehouse replenishment, outbound wholesale operations, and inventory control
  • Monitors, investigates, and takes direct action on inventory discrepancies
  • Directly manage a team of sales support specialists in servicing retail customer accounts
  • Establish processes and best practices to ensure a high level of customer service, including customer onboarding, order fulfillment and tracking, and issue management.
  • Work closely with outside vendors to prepare product and freight to meet retail customer requests.
  • Communicate regularly with distribution center to establish priorities in regards to retail customer fulfillment.
  • Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible
  • Work collaboratively with others within and outside of his or her function to achieve goals, simply processes, reduce costs, prevent loss, and to ensure that work is completed safely, accurately, and on time
  • Responsible for adhering consistently with all employment policies as stated in the employee handbook provided or as provided by his or her supervisor
  • Identify, track, and report meaningful performance/progress metrics, and support the team with achieving performance goals
  • Actively build the capability of others through relevant, timely balanced feedback; coaching and teaching, encouraging mentoring relationships; using recognition and rewards to reinforce desirable behaviors
  • Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace
  • Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible

YOU’LL BE KNOWN FOR THESE

Building Strategic Working Relationships – Developing and using collaborative relationships to facilitate the accomplishment of work goals
Negotiation – Effectively explores alternatives and positions to reach outcomes that gain the support and acceptance of all parties
Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
Planning and Organizing – Establishes courses of action for self and others to ensure that work is completed efficiently and according to schedule

YOU’LL HAVE ACCOMPLISHED THESE

  • Bachelor’s degree from an accredited program in Business Administration, or a related discipline
  • 5+ years leading and developing, and managing successful operations & logistics teams and individuals
  • 3 + years of experience in project, logistics, or operations management

YOU’LL NEED THESE SKILLS

  • Expert knowledge of with multichannel sales and operation processes
  • Expert ability to initiate and lead medium to large scale business systems projects within the consumer goods/retail industry
  • Proficient self-motivation, creativity, and ability to work independently
  • Proficiently skilled in third party vendor management
  • Proficient sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
  • Expert ability to direct and manage complex logistics and operational programs including strategy, execution, and reporting
  • Proficient understanding of logistics operations including procurement (PO management), inbound/outbound operations, freight, landed cost, and inventory management.
  • Basic understanding of small package shipping and customs management
  • Proficient knowledge of Microsoft Office software programs, especially Outlook, Word,  and Excel for managing large data sets and preparing reports; basic SQL is a bonus  
  • Expert interpersonal skills including persuasion, negotiation, leadership, and collaboration
  • Proficient collaboration skills, proven ability to form strong cross-functional relationships with varying business partners
  • Working ability to effectively recruit, hire, coach, train, develop, retain, and redirect others as needed in order to produce a successful team
  • Expert understanding of organizational politics and emotional intelligence, including the ability to remain calm under cross-functional pressure and to navigate emotionally-charged conversations skillfully
  • Expert relational acumen, including the ability to conduct difficult conversations productively, to identify and leverage key relationships throughout the organization, and to put others’ interests ahead of his or her own
  • Expert understanding of conflict management, including negotiation and consensus building
  • Experience with warehouse/shipping administration, EDI, or order fulfillment preferred
  • Familiarity with inventory accounting is a plus
  • Working knowledge of the home goods, pop culture, and/or video gaming industries
  • Written/verbal communication and presentation skills using spoken English
  • Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives
  • Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
  • Consistently demonstrates a commitment to ThinkGeek & GME policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities

ThinkGeek Perks 

Join a close-knit community of curious, passionate, enthusiastic people, obsessed with creating and sharing the most unique and fun product experiences with the world. ThinkGeek offers a competitive benefits package to all full-time employees: 

Comprehensive benefits plans
Generous Paid Time Off Policy
401(k) Plan with Company Match
Dog-friendly Office
ThinkGeek / GameStop Employee Discount

About ThinkGeek

ThinkGeek, founded in 1999, is the number one destination in the galaxy for smart products and unique gifts that appeal to the geek community. We're a lean, multi-channel retailer and product-development company manufacturing over 400 exclusive items annually, spanning most consumer products categories and 40+ licenses. We're innovative marketers with a dedicated and passionate fan-base in the millions, and we're a member of the GameStop family since 2015.

Our mission is to create a world where everyone can embrace their inner geek and connect with one another. We are obsessed with creating and sharing unique and authentic product experiences that stimulate our fans' imaginations and fuel their geek core.

No third party submissions, please!

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